Frequently Asked


Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions. We are constantly adding most frequently asked question to this page.


Online: We have a seamless and secured Ecommerce website that allows you to customize your orders according to your needs.

EUD form is used for highly regulated products e.g precursors chemicals & Equipment requiring the formal declaration of the intended use of the item and its destination. Kindly click this link to complete the EUD form.

  • Fast:  Makes the ordering process easier and faster


  • You can check\track your order status at any time. Inventory Management is a major challenge for several companies. On one hand, you want to have enough inventory available to service your needs. On the other hand, you also don’t want to have inventory piling up on your shelves. There’s a critical need to know with confidence when inventory will arrive.


  • Easy re-ordering – You can save your details for faster future purchases


  • You’ll be the first to know about our promotions and sales discount.

Yes, we offer discounts on bulk purchases (terms and conditions apply).

Also, check out our promotions page for our current discounts and special offers.

Kindly contact our customer service at .

We strive to maintain sufficient inventory to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order.

Yes! Katchey offers continuous 24hours/7 days a week after-sales engineering services support throughout the life circle of the equipment.

In order to process your order we require the following information:

  1. Catalogue code(s) and quantity of the product(s) you want to order
  2. Your shipping and billing addresses
  3. Valid Phone number – in case we need to contact you quickly in regards to your order
  4. Email address – for order confirmation and invoicing
  5. Payment or purchase order number

Yes. However, this is subject to a review by our financial control department. Please provide your purchase order number during checkout online, or clearly label your purchase order supplied via email.

Kindly be sure to provide the correct billing email address or mailing address for your accounts payable department so the invoice can be directed to the correct department.

We accept Cheques and Bank or Wire transfers.

Yes. If you are looking for a custom or specific concentration, we would be happy to work with our manufacturer to create product(s) that meets your needs. Please contact us for more information (+2349058639672 or

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.

If you have emailed a purchase order to, a confirmation email will be sent to you once the order has been processed within our regular office hours Monday to Friday 9am – 5pm GMT +1

You can contact our customer service team via email:  or call: +2349058639672

Katchey offers a one-year warranty from the date of delivery to the customer and a service agreement, which kicks in immediately after the warranty, expires.

The warranty covers all factory-related defects but does not include faults arising from a power surge, poor handling, and intentional damage.


We ship to customers within and outside Nigeria. If outside Nigeria, please contact our customer service at, as we may be able to ship directly to your destination.



What types of chemicals does Merck offer in Nigeria?

Merck provides a wide range of chemicals, including pharmaceutical chemicals, laboratory reagents, specialty chemicals, and research chemicals in Nigeria.

How can I purchase Merck products in Nigeria?

Merck, in collaboration with its trusted distributor KatcheyCompany Limited, provides a diverse range of chemicals, including pharmaceuticals, laboratory reagents, specialty chemicals, and research chemicals. You can purchase these products through Katchey by visiting for more details.

What is the focus of Merck KGaA in Nigeria?

Merck KGaA in Nigeria focuses on providing pharmaceuticals, life science chemicals, and healthcare solutions to support research, development, and quality control processes. Katchey, as Merck’s trusted partner, plays a crucial role in distributing these products, ensuring that they reach the intended users efficiently.

Does Merck offer analytical reagents in Nigeria?

Yes, Merck provides analytical reagents to support precise and accurate chemical analysis in laboratories across Nigeria.

Can I find laboratory equipment from Merck in Nigeria?

Certainly. Katchey, as an authorized distributor, offers a comprehensive range of Merck’s laboratory equipment alongside its chemical products. This ensures that researchers and laboratories in Nigeria have access to a complete solution for their research and testing needs..

Are Merck's chromatography products available in Nigeria?

Yes, Katchey, as Merck’s trusted partner, provides easy access to chromatography products, assisting researchers and laboratories in Nigeria with the separation and analysis of complex mixtures.

What role does Katchey play in ensuring the availability of Merck products for quality control in Nigeria?

Katchey, as an authorized distributor, plays a pivotal role in making Merck’s quality control chemicals and solutions readily available. hese products are designed to support rigorous quality assurance processes in Nigeria.

Are Merck's biopharmaceuticals accessible in Nigeria?

Yes, Merck provides biopharmaceuticals, reflecting the company’s commitment to advancing healthcare solutions. Katchey’s team of experts are readily available to consult and advise you on the best biopharma solutions.

Can I get information about Merck's products in Nigeria through Katchey's channels?

Absolutely. Katchey, as the trusted partner of Merck in Nigeria, serves as a valuable resource for information about Merck’s products. You can contact Katchey representatives through