Katchey enforces a comprehensive COVID Safety Plan to mitigate the risks of COVID-19 transmission.

Frequently Asked


Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions. We are constantly adding most frequently asked question to this page.


Online: We have a seamless and secured Ecommerce website that allows you to customize your orders according to your needs.

EUD form is used for highly regulated products e.g precursors chemicals & Equipment requiring the formal declaration of the intended use of the item and its destination. Kindly click this link to complete the EUD form.

  • Fast:  Makes the ordering process easier and faster


  • You can check\track your order status at any time. Inventory Management is a major challenge for several companies. On one hand, you want to have enough inventory available to service your needs. On the other hand, you also don’t want to have inventory piling up on your shelves. There’s a critical need to know with confidence when inventory will arrive.


  • Easy re-ordering – You can save your details for faster future purchases


  • You’ll be the first to know about our promotions and sales discount.

Yes, we offer discounts on bulk purchases (terms and conditions apply).

Also, check out our promotions page for our current discounts and special offers.

Kindly contact our customer service at Info@Katchey.com .

We strive to maintain sufficient inventory to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order.

Yes! Katchey offers continuous 24hours/7 days a week after-sales engineering services support throughout the life circle of the equipment.

In order to process your order we require the following information:

  1. Catalogue code(s) and quantity of the product(s) you want to order
  2. Your shipping and billing addresses
  3. Valid Phone number – in case we need to contact you quickly in regards to your order
  4. Email address – for order confirmation and invoicing
  5. Payment or purchase order number

Yes. However, this is subject to a review by our financial control department. Please provide your purchase order number during checkout online, or clearly label your purchase order supplied via email.

Kindly be sure to provide the correct billing email address or mailing address for your accounts payable department so the invoice can be directed to the correct department.

We accept Cheques and Bank or Wire transfers.

Yes. If you are looking for a custom or specific concentration, we would be happy to work with our manufacturer to create product(s) that meets your needs. Please contact us for more information (+2349058639672 or info@katchey.com).

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.

If you have emailed a purchase order to info@katchey.com, a confirmation email will be sent to you once the order has been processed within our regular office hours Monday to Friday 9am – 5pm GMT +1

You can contact our customer service team via email: info@katchey.com  or call: +2349058639672

Katchey offers a one-year warranty from the date of delivery to the customer and a service agreement, which kicks in immediately after the warranty, expires.

The warranty covers all factory-related defects but does not include faults arising from a power surge, poor handling, and intentional damage.


We ship to customers within and outside Nigeria. If outside Nigeria, please contact our customer service at info@katchey.com, as we may be able to ship directly to your destination.